Terms & Conditions:
All bookings with Culture + Compass are subject to the terms outlined below. By completing this booking, the traveler acknowledged that they have read, understood, and agreed to this refund policy.
A paid-in-full, non-refundable deposit is required to secure a spot on any trip.
In instance of cancellation by the traveler, Culture + Compass will provide a full refund within 14 days of booking; so long as it is more than 120 days from the trip start date. Refunds will not be offered after this 14-day mark due to the nature of retreat planning and the advanced schedule that Culture + Compass is required to make deposits to international vendors. Travelers who are outside the 14-day cancellation window may transfer, gift, or resell their spot independently, subject to administrative approval and completion of required documentation.
Ticket transfers and name changes may be transferred up to 30 days prior to departure, subject to approval by Culture + Compass administration. (For example: if C+C booked a ferry or flight for you, it may not be possible to change the ticket with the transportation vendor under 30 days in advance.) Any fees incurred by vendors such as hoteliers, transport, excursion operators, etc., due to the name change are the responsibility of traveler.
RESALES: Resells may be performed subject to approval by C+C, however the client is solely responsible for marketing and facilitating this resell. Culture + Compass is under no obligation to market or fill this resale slot, as this responsibility lies with the seller. The seller may contact C+C admin to request assistance marketing the open spot.
Cancellation by Culture + Compass: In the unlikely event of a trip cancellation by C+C (due to environmental disasters, unsafe international travel situations, or family/medical emergency of the trip leader, etc.) in which Culture + Compass is unable to safely fulfill the leader role, travelers will receive a full refund of payments made to Culture + Compass, excluding non-recoverable third-party costs where applicable. Culture + Compass is not responsible for any external travel costs of travelers such as international airfare, visas, etc.
Culture + Compass reserves the right to make necessary and reasonable adjustments to the itineraries, accommodations, or excursions (for reasons including but not limited to: weather changes, safety concerns, or operational requirements). These changes are not applicable for a refund.
Culture + Compass requires that all travelers purchase a third-party travel insurance to protect themselves in case of unexpected changes or personal emergency. Culture + Compass does not endorse any particular travel insurance company but does require proof that you have purchased a travel insurance policy.
Regarding chargebacks and payment disputes: by booking a trip with C+C, the traveler agrees to contact Culture + Compass directly to resolve any concerns prior to filing for a payment dispute or chargeback with their money service. Initiating a payment dispute in violation of this policy will result in forfeiture of the reservation and exclusion from future trips with the company.
Photography and media consent: By participating in this trip, you acknowledge and agree that photographs, video, or other visual recordings may be taken of you during the trip. You grant Culture + Compass permission to use, reproduce, publish, and display your likeness, image, and voice in photographs and recordings taken during the trip for promotional advertising, website, social media, and other informational purposes. Participation in this trip certifies your acknowledgement and acceptance of this policy. A checkbox acknowledgment is required at checkout to confirm acceptance of these terms.
Culture + Compass reserves the right to release and remove participants from an active or upcoming trip at any point without a refund in case of inappropriate behaviors, harassment of C+C staff or other customers, or any threats of harm towards self or others. Culture + Compass has a primary goal of safety, and any commentary or actions surrounding harm, threats, or violence will not be tolerated. If a client puts other customers to staff in an unsafe situation, you certify by accepting this policy that C+C may intervene to release that client from the trip at any given moment to protect the interest of group well-being and safety.
Acceptance of policy: This policy is binding upon booking a trip with Culture + Compass. A checkbox acknowledgement is required at checkout to confirm acceptance of these terms.